Nicholas T Lpa

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Verified Reviewer
| map-marker Los Angeles, California

I NEED HELP…NOBODY WILL HELP ME

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RushMyPassport - I NEED HELP…NOBODY WILL HELP ME
RushMyPassport - I NEED HELP…NOBODY WILL HELP ME - Image 2
RushMyPassport - I NEED HELP…NOBODY WILL HELP ME - Image 3
I started this with you in February and STILL CANT DOWNLOAD MY APPLICATIONyour Customer Service NEVER returns calls and your call back feature DOES NIT WORKI paid $240. for your service and cant get any help in finishing this, why wont someone help? I am going to start escalating to everyone and all US Government Agencies
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Loss:
$240
Cons:
  • Do nothing for you

Preferred solution: Deliver product or service ordered

User's recommendation: AVOID THEM AT ALL COSTS

Tiffany D Don

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Verified Reviewer

Paid to rush my passport

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They did absolutely nothing except get me the forms- I paid $ 164- they were suppose to sent and tract- yet when I went to fed ex office they told me they had no idea what I was talking about- ended up having to pay for my own mailing and I can not get ahold of customer service- I have called 12 times tired to chat and I ven emailed the company to no avail- what a waste and now my daughter is going to miss her trip, because we wont get her passport in time- we started 6 months before hand
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Loss:
$165

Preferred solution: Full refund

User's recommendation: Don’t use them no matter what

Maricel O Jol

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Verified Reviewer
| map-marker San Jose, California

Refund

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Ive been calling since yesterday and the same that they were unable to answer my call. Refund policy only 72 hours but no one answering me. This is not less than 24 hours that Ive been calling all the number and same issue. Please i need my money back! Not sure if they were able to answer anyone calls!
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Cesar D Ibr

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Verified Reviewer

URGENT- PASSPORT RENEWAL- PLEASE RESPOND

Hello, I went to my local fedex on 3/6 and submitted my passport renewal through them for a 1 week expedited service. On 3/13 I received an email that my itinerary was missing. I reached out to delta and sent you everything that delta airlines was able to provide me. I travel internationally on 3/30/2023 and I have not heard back from anyone nor do I see any progress online. Please update me on the status of the application. Thank you
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Preferred solution: UPDATE ON MY APPLICATION STATUS- PASSPORT RENEWAL

Anonymous
map-marker Miami, Florida

Advising of FEDEX arrival

WMilitary Trail will be receiving another set of photos via FEDEX this morning. Because I was unaware of this need until a few days ago, my travel date is very near. Can I provide a credit card to pay for my passport to be sent to me overnight via FEDEX? It would alleviate so much anxiety for me. My phone is 305-304-****. Thank you!!
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Geri H Vor

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Verified Reviewer
| map-marker Washington, District Of Columbia

Assistance with my order

Just waiting to get my money order and passport card back asap. Customer service was definitely not on the same page they got Mr confused so I decided to go to the postoffice and was able to apply and do allmy documents and money within an hour
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it

Carolyn G Qmx

RMP lost my Attached Passport!

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RushMyPassport - RMP lost my Attached Passport!
Sent my completed application to RMP with my passport attached. They reviewed my application and sent it to the State Dept. State Dept notified me today the passport was not with the application! They did not include it and now I am one month behind on the applcation process. Because RMP lost the passport, I have to start the process all over again with applicable fees! DO NOT USE RUSH MY PASSPORT!
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Loss:
$248
Pros:
  • Convincing advertising
Cons:
  • Lost or stole my passport

Preferred solution: Full refund

User's recommendation: DO NOT USE RUSH MY PASSPORT! ITS A SCAM TO TAKE YOUR PASSPORT!

Alfred P Bqh

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Verified Reviewer
| map-marker Merrimack, New Hampshire

Status update

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I have called 3 days in a row and nobody can provide me status. People say I will call back and i do not get a call back. Please provide an update. The portal tells me nothing? Very unprofessional you call for help and get nothing.
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Preferred solution: I need to know my passport is in process

User's recommendation: Beware

Capriest M

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Verified Reviewer

No information on my passport

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RushMyPassport - No information on my passport
RushMyPassport - No information on my passport - Image 2
I have not received any information regarding my passport. I have tried to check on the status of my passport on your web site and it has no information. I am in need of my passport for business purposes and it is important that I get an update on it as soon as possible.
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Loss:
$1500
Pros:
  • Took my payment quickly
Cons:
  • Did not proved service the were saling

Preferred solution: Let the company propose a solution

User's recommendation: Do it yourself at least you will know where your package is!

Anonymous

Pissed

As you all stated no refund!
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Anonymous
map-marker Lake Zurich, Illinois

PERSONNEL COMPLAINT

I HAD A MOST UNPLEASENT EXPERIANCE WITH THIS COMPANY'S PERSONNEL. I SPOKE TO 4 DIFFERENT INDIVIDUALS IN RUSHING TO REPLACE A LOST PASSPORT. ALL 4 PEOPLE WERE THE MOST RUDE, ARROGANT, CONDENSING, UNPLEASANT PEOPLE THAT I HAVE HAD THE MISFORTUNATE TO HAVE TO DEAL WITH. THE ONLY SAVING GRACE WAS THAT THEY WERE ABLE TO GET THE PASSPORT TO ME IN TIME. THE DIFFICULTY WAS IN THEIR CONSTANT REFUSAL TO LISTEN TO MY CONCERNS. I HAD 100% OF MY DOCUMENTS AND THEY CONTINUALLY REQUIRED THAT I REDO MY APPLICATIONS WITH AN EXTRA COPY FOR THEIR USE THAT THEY WOULD KEEP THAT HAD A LOT OF PERSONAL INFORMATION ON THEM. THE PASSPORT AGENCY WERE INCENSED AT THEIR ATTITUDES AND ALSO SENT A COMPLAINT TO THE FEDS. NEVER, NEVER AGAIN WOULD I USE THEM.
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Reason of review:
Poor customer service

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